FB
Fernando B
1 reviews | Active since Sept 2018
09 Nov 2018, 11:54
fnb sim data being used up by itunes media services
i have an fnb sim card and have logged a few calls where my data i buy get used up by system services - itunes media services constantly.
last time i bough 300mb of data and 212mb of it was used by itunes media services. apple has told me that the service provider needs to correct this but i cant seem to get this sorted out by fnb.
costing me alot of money to keep running on the fnb mobile sim card.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
09 Nov 2018, 12:06Good day Fernando Barao,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply09 Nov 2018, 12:06
Official
Good day Fernando Barao,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)