FNB SIM Connect - Unprofessional ********!

To fellow consumers

Stay far and clear from fnb SIM cards ,they promise you unlimited calls up to 120 numbers.

Should you exceed 120 numbers example 125 number , they will automatically kick you off the plan and change your SIM card to prepaid.

Excuses they will use for this is - you have not used your sms , or data or you have exceeded the 120 unique numbers.

1- they don’t provide you with proof that you have exceeded the numbers , neither is their service professional. Expect to be disgusted and appalled at their service. They only give you the run around saying the matter has been escalated. Expect a call every 5 days from a different person stating the matter is being escalated. Their slogan “ how can we help you” is a joke. Only people they are helping is themselves by *****ing our money.

2- they spring on excuses such has you have not used the sms from the package. Firstly upon taking the sim nobody will inform you of this clause.Totally against TCF principles. 2ndly who uses sms now days??? Really! Inform consumers of your Tcs and Cs stop with the fine print!!! Bunch of ********!

3- They will try to upgrade you to their next higher package so Which in turn you will be paying a higher premium monthly - smart way to boost sales target income.

4- they don’t send an sms or give you any clarity or indication if you almost exceeding their call number limit. Yet they mention they do. Ask them for proof. They disappear and you won’t hear from them for some time. Upon being called back by an agent a week later they will state the matter is being escalated.

Rather Pathetic service from fnb! Be vigilant of these ********!!! Don’t use their products too much hidden red tape. Stick to proper companies that specialise in good products with good customer service.