1 reviews | Active since Oct 2013
FNB SIM CONNECT
<p>Sadly I have chosen to make use of the FNB connect sim card, and excepted the offer for R36.00 a month that allows me to always have whatsapp.</p> <p>I received the sim card on Thursday, by Friday my number still has not changed, I have been trying to reach the call centre for assistance with no luck. I was left the entire weekend, where I could not phone, as I cant load airtime on the new sim, and I was left without my cellphone banking because the new number is not registered. I have logged on to FNB banking this morning, and tried numerous times to do the sim swap myself; also with no luck as a technical error keeps on occurring. VERY VERY upset that I could not receive or make any phone calls for 48 hours. Also I was told that the sim would be connected to a Vodacom network. It is currently on a Cell C network, running my whatsapp, (The only thing that works on my phone) What a *******! whatsapp is FREE on Cell C anyway. I’m not happy about this, I do not want to be connected to Cell C as I have previous experienced worse service from them. Contacted the call centre again this morning. No one is answering. STILL SITTING WITHOUT A PHONE!! </p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 940695.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 940695.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
