PC
Pagan Cooke-Tonnesen

1 reviews | Active since Feb 2018

26 Mar 2018, 15:53

FNB SIM CARD- no internet connection and they dont care.

Good Afternoon. On the 12of March I app**** for a FNB data contract 5gigs. I received my Sim card on the 20th of March. I ported my cell number from Vodacom to FNB on the same day, From the 20-26 March I have no internet connection during these days my internet came on maybe 10 minutes on the 25th and again on the 26th besides that I cannot use my phone at all ,it says "you have lost data connectivity because you left your home network with data roaming turned off" on the 22of march I woke to 7 consultants, none of which were able to assist me and gave me a reference number and said a technician will contact me in 24-48 hours. They were suppose to call me on the 25th of march... no one called. So I called again today and the Consultant says to me they cancelled my request because they could see 50mb was used during this time. So they just didn't bother contacting me at all. Now the consultant reopened my complaint and now I have to wait another 24-48 hours. 2 weeks with out internet connection, I run my business threw my phone and 2 weeks without internet connection is a business loss for me. I need someone to sort this out ASAP.

Thank you Pagan Cooke-Tonnesen

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2018, 16:17
Official

Good day Pagan Cooke-Tonnesen,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Connect and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

PC
Pagan Cooke-Tonnesen's update27 Mar 2018, 11:53
Reviewer Update
Good Morning , A gentleman did call me last night to inform me that my FNB network coverage isn't working in most of the areas that I go to and that I need to search for another network and data room every time this happens. ( i am very upset about this and its a nuisance) I'm not sure why 8 consultants that I spoke too did not ask me to select another network? in any case he has assisted me.( I hope this doesn't charge me additional data costs)also it does not work while Travelling but at least I am able to use my phone at home. They also were suppose to re-run my debit order on the 25-March 2018 which they haven't has yet. Will I have to call every month for them to run the debit order? I did select run debit order on the 25th of every month. unfortunately my battery has died incase a consultant wants to call me again.
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2018, 14:10
Official

Good day Pagan Cooke-Tonnesen,

Thank you for your posting and for bringing this to our attention.

Your comments has been escalated to FNB Connect and I have requested that they be in contact with you.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)