FNB SIM CARD / FNB CONNECT
<p>I wish to express my disappointment in the FNB connect service. Firstly the day I got contacted regarding the sim cards, I do not remember being informed that it would cost me ANYTHING, as it is a reward. Now the money gets deducted from my account every month. Secondly I hardly EVER have signal. When I phone someone, they can't properly hear me, or going on the internet, I hardly can connect to the website, always having signal errors. Thirdly NO ONE ADVISED ME THAT I WILL NOT BE ABLE TO BUY AIRTIME FROM ANOTHER OUTLET OTHER THAN USING MY BANK. NOW TODAY I'VE PURCHASED AIRTIME TO LOAD, AND GUESS WHAT, I'M NOT ABLE TO LOAD THE MONEY ON MY SIM CARD. So I would just like to know who will refund me, as you've given me a sim card that's not of proper use. Really not satisfied with the service. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one