FNB Sim Card
<p>So as a FNB client, I decided to make use of the Sim Cards they provide as the price of data bundles are excellent but to my dissapointment as the FNB Sim Card after I ported my vodacom cellphone number to FNB does not want to work on my everyday phone (Samsung S5). Strange enough the simcard does work on a spare phone we have at home. After 2 long phonecalls to FNB Self Service my query was still not resolved and after the call agent delicated me to change settings on my phone and still it does not want to work, I now have to wait 24 - 48 hours for the cancellation department to phone me back and then to try to reverse my port of cellphone number. Vodacom policy is if you port your number you can only re-apply to port back after 3 months !!!! SOOOOO I now have to wait 48 hours or longer and I dont have a quarantee that I will get my vodacom number back ................... Am I the only person with this problem? and why cant you cancel and change everything at once when there is a problem ????? </p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 978845
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 978845
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
