FNB Silverton refusing to refund my Money

Item: FNB (First National Bank)
Rating: 1
Author: Chinenye O

A cash deposit of 1950. 00 was made into my account on 01/12/2018 the money did not reflect in my account. On Monday 03/12/2018 I went to lay a complaint I was told the money would be reversed back into my account within 24 hours. Still no money from First National Bank. Today 05/12/2018 i got an sms notification saying the money 1950. 00 was in my account. The Is no money I went to see the Bank Manager Ethel Mogale and she refused to assist me. For the past 5 days FNB Silverton refuses to refund me my money when they have all the evidence. And the money they claimed to deposit back into my account is not there.

I need further assistance in order to get my money back.

Thank you

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

06 Dec 2018, 11:03

Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply06 Dec 2018, 11:03

Official