SN
Shelton N

1 reviews | Active since Apr 2015

15 Jan 2019, 09:25

FNB SILLY RESPONSE FROM ATM DISPUTE: ABSOLUTE NONSENSE AND IRRESPONSIBLE Ref 2***

I lost my money thru your unsafe ATM, my card was never by your ATM, and my money R5K was withdrawn from my account as per my claim to you. And you responded you regret my claim is rejected. This didn't happen on Capitec OR African Bank card and ATM, but FNB ATM. It is absolute nonsense and heartless and capitalistic for you to fail to redress the situation, but try put the blame on me. How long does it take to cancel your card given some very unnecessary questions one has to answer before cancellation. Your conclusions are just an indication that you're oblivious of the ****s that happened or happens with your cards. I regret banking with you, you don't value your clients. I wish to pursue justice in this matter, and will use every way possible to get it.

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Replies (2)
SN
Shelton N's update15 Jan 2019, 09:28
Reviewer Update
I lost my money thru your unsafe ATM, my card was never RETURNED by your ATM, and my money R5K was withdrawn from my account as per my claim to you
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2019, 11:18
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards, 

Hello Peter Complaints Team

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