Fnb shows no sympathy or understanding whatsoever

Fnb, reading all these reviews is really dissapointing.

My Friend, is laying in hospital, she is unable to walk or even stand!yes stand! her mother goes to fnb the glen, only to hear her daughter needs to be present to sign on the account? the daughter cant even get out of bed. she is laying in hospital, with medical bills to pay, but cant access her account due to the card being damaged in the car accident during december.

upon request to have an agent go and see her at the hospital we hear its not possible? or even for them to go and arrange for her mother to have signing power on the account.

What do you guys not understand about this? Problems upon problems with fnb honestly!!!