Pp
Pierre pierre.west

1 reviews | Active since Aug 2022

19 Sept 2018, 11:39

FNB shows away new business, must be NICE to do so well...

FNB worst service ever, adviser in the Business Foreign Tax Department on a recorded line between 11 am to 11:10 am on 19/09/2018 says rather close your account. My business account is frozen without warning, try and resolve the issue with no resolution. most innovative bank, I think not. I can only complete the tax form by going into the Branch in which they can call the call center ridiculousness. I cannot talk to any power that be because they are in meetings. Will follow the advice of the adviser and rather close my business account, nice to show away new business they must be doing well...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2018, 12:40
Official

Good day Pierre van der Westhuizen,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)