FNB SHOWING NO EMPATHY TO THOSE AFFECTED BY THE PANDEMIC!

I don't under stand why banks are not understanding that we are from a pandemic, which ultimately brought loss of life in so many ways. Unemployment since the start of covid therefore could not pay for most if not all of my debts. I had a credit card with FNB, currently in arrears, off course & have made arrangement to pay it however my issue is that the outstanding amount is also reflecting as the installment amount. This is very life paralysing cause as you know in order to be hired companies look at such! Please remove that amount as an installment because that is untrue, it is an outstanding amount! It's really unfair how you are treating customers esp given the fact that a pandemic was something beyond our control!!! Please please please amend this, it is life paralysing! When I did work (which was all my life) I paid everything on time surely that history should be taken into consideration!