FNB should stick to Banking. They simply messed up with my INSURANCE QUOTATION

This is the Insurance Section I am complaining about. People I dealt with are Ayanda Mazibuko Email - *** and Craig Victorino Email - ***. Their contact number is ***. My problem is that I contact FNB for House and Car Insurance on 25 March 2022. I spent a long time on the phone with Ayanda Mazibuko giving her details of my cover required. I was promised a Quotation in a day or two. It will be 2 months in a week and this matter has not progressed. Ayanda advised me that there were IT issues that needed resolution. My question is that a huge company like FNB simply cannot make IT an issue as they should have access to the BEST IT Specialists. I have been a loyal FNB Client for many years and was hoping to add my Insurance to the mix as this improves my Ebucks earnings. Needless to say this entire process was a nightmare and I dread to think what the service would be like if I had to lodge a claim. This is NOT the kind of service one would expect from FNB.