1 reviews | Active since Aug 2016
FNB should stand for Flinging New Business away
<p>I am disgusted with the service that I received from Hayley Naidoo. My wife and I app**** for a joint bond at Absa, Nedbank, Standbank and regrettably FNB online. Standard bank and Absa requested more supporting docs from us but Nedbank was amazing and approved us with a 100% bond at prime due to the fact that we have a combined disposable income of R15 000 - R20 000, an excellent credit rating and R100 000 cash deposit. I got an sms from FNB however to say that my application has been declined. I called Hayley Naidoo and she advised that according to their records I only have R9000 disposable income (not sure where they got this info as they did not request any supporting docs from me), When I told her its incorrect, she oohed and ahhd and couldn't answer. I had to run into a meeting and I advised her that I would call her back. 15 calls later and she did not answer. I then called the call centre and spoke to someone ( did not get the name) who said to me that according to their records my disposable income is only R11 000, I asked if he is looking at the same application that I was because on THEIR SYSTEMS it showed disposable income of R15 000. He then said its because my living expense is so high on itc. Please bare in mind that all my living expenses is paid in cash and since when does itc record living expenses as a Financial Analyst, I thought it only recorded credit. Maybe its changed and I wasn't made aware of it??? I challenge FNB to call me - this negative impact needs to be removed and I want a consultant to explain to me exactly what happend to my application because I will be taking this further. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Home Loans department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Home Loans department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Still pathetic service - my wife was told that she needs a clearence letter for an account that was closed in 2006!!!!!! 10 YEARS AGO. This application is still going on. Its been an issue from day 1. What more does FNB want. When we try and call the call centre the company involved has no idea what i am talking about and neither do we. This has gone from bad to ridiculous
Still pathetic service - my wife was told that she needs a clearence letter for an account that was closed in 2006!!!!!! 10 YEARS AGO. This application is still going on. Its been an issue from day 1. What more does FNB want. When we try and call the call centre the company involved has no idea what i am talking about and neither do we. This has gone from bad to ridiculous
Still no response to this Melinda Duvenhage??? My wife decided to call "wesbank" who Hailey said the bad debt was with- even after I told Hailey that my wife has never owned a vehicle or a licence as she is legally blind - only to be transferred to 3 different people who eventually told us it was a direct axis account. We phoned direct access and I spoke to an agent (I mailed Hailey the agents name that we spoke to) who APOLOGISED TO MY WIFE and said that SHE CAN SEE THE ACCOUNT WAS PAID however it still showed AN INTERNAL FLAG. She removed it immediatly on Wed 7th September and then told me it would update the next day and requested that I call in to check. I did so this morning at 9 and the agent confirmed it was done. Only to get a response from Hailey today to say that she spoke to the credit department today and they still want a clearance letter. WHAT THE HELL??? My wife was very angry and emailed Hailey all this information and also requested a letter stating that her details be removed from their system. Do you or any of the people in your "credit department" understand that we cannot be penalised for an INCORRECT INTERNAL FLAG!!! We are taking this to the ombudsman if we do not receive it in 48 hours. Also there is this thing call THE NATIONAL CREDIT ACT and my wife cannot be penalised for Bad Debt over 10 years ago that she has no recollection of.
In addition to this my wife would like to listen to the telephonic recordings or pre-agreement or any documentation that you have for this bad debt which is her legal right. She also wants all correspondence that you sent her regarding this bad debt. We do not even want your credit any more because while all of this has been going on every single bank that we app**** for has given us 100% bond approval. So please explain the logic that no other bank picks up any bad debt on my wife but you do because of an internal flag???? BEYOND PATHETIC
Still no response to this Melinda Duvenhage??? My wife decided to call "wesbank" who Hailey said the bad debt was with- even after I told Hailey that my wife has never owned a vehicle or a licence as she is legally blind - only to be transferred to 3 different people who eventually told us it was a direct axis account. We phoned direct access and I spoke to an agent (I mailed Hailey the agents name that we spoke to) who APOLOGISED TO MY WIFE and said that SHE CAN SEE THE ACCOUNT WAS PAID however it still showed AN INTERNAL FLAG. She removed it immediatly on Wed 7th September and then told me it would update the next day and requested that I call in to check. I did so this morning at 9 and the agent confirmed it was done. Only to get a response from Hailey today to say that she spoke to the credit department today and they still want a clearance letter. WHAT THE HELL??? My wife was very angry and emailed Hailey all this information and also requested a letter stating that her details be removed from their system. Do you or any of the people in your "credit department" understand that we cannot be penalised for an INCORRECT INTERNAL FLAG!!! We are taking this to the ombudsman if we do not receive it in 48 hours. Also there is this thing call THE NATIONAL CREDIT ACT and my wife cannot be penalised for Bad Debt over 10 years ago that she has no recollection of.
In addition to this my wife would like to listen to the telephonic recordings or pre-agreement or any documentation that you have for this bad debt which is her legal right. She also wants all correspondence that you sent her regarding this bad debt. We do not even want your credit any more because while all of this has been going on every single bank that we app**** for has given us 100% bond approval. So please explain the logic that no other bank picks up any bad debt on my wife but you do because of an internal flag???? BEYOND PATHETIC
Still waiting ona response
Still waiting ona response
Still no response.
Still no response.