MB
Mike B
1 reviews | Active since Feb 2012
23 Dec 2019, 18:21
FNB should not do CIPC Services
I posted a previous review on hellopeter regarding FNB and the shocking Service i received. I have the following advice for FNB. Please stick to Banking.
You wanting to do "value add services" like CIPC company registrations is not working. It is 4 days after starting my online company registration via your FNB portal and I STILL don't have a company registered.
I forwarded an email to *** with all the relevant screenshots. I received a (automated) reply stating that my query will be attended to to between 24-48 hours. They missed their SLA by two days ....... and counting.
Not a single reply other that the automated response.
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Dec 2019, 09:39Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Dec 2019, 09:39
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***