FNB SHOULD HAVE BACK UP SYSTEMS FOR CARD ACTIVATION OTHER THAN A BRANCH VISIT

I have had the most frustrating experience opening an account for my wife and linking it to my account with FNB. The cherry on the top is that when we received her debit card this morning we could not activate the card because the ONLY way to get the pin number is to scan a QR code and if the phone cannot do that then you go to a Branch. I went to the Raisethorpe Branch in Pietermaritzburg with my wife only to be told they are off-line since Monday. I asked if they cannot call someone and get the pin so that I may set up my wife's profile and I was told I couldn't. REALLY FRUSTRATED