FNB SHOULD GET THEIR ACT TOGETHER!

Been going through a touch time after Covid hit, had to stop paying most of my monthly debts, fell behind, called the relevant department to sort it out in 2020 already, but could not be helped for various reasons, including "we are working from home and can not access the account info" to "the personal loan is not showing up on our side as a loan sir" - then, a bank adjustment was made to my cheque account, and almost R 4000.00 was just taken, my account now in a minus, and I do not have enough money to get through the month... the call centre still does not see the account as a personal load, can not tell me why the amount was taken, and a supervisor did not call me back to sort this out! No calls where made from FNB, not 1 email was sent to me, not 1 sms was sent to me about this account, or the money they took... and they still can not answer me on how much needs to be paid back monthly, or to which account I need to make this payment, and not effort is being made by FNB to correct this, not even a call to explain...