FNB should cancel Outsurance partnership. Outsurance sucks

I have two properties and both are insured with OUTSURANCE. Everytime I have ask for help, using OUTSURANCE HELP@OUT, I am told that they do not cover this and that. I accepted that FNB have contracted OUTSURANCE but have they done proper research regarding OUTSURANCE because surely, OUTSURANCE are spending a lot of money looking good and are far from good. They have a lot of exclusions and I am afraid that if something really happens that will affect my properties, they will not help. I had a plumbing problem last year, called on a Saturday afternoon and was told, they do not have any service providers available in the Bloemfontein area. Last week. My second property also needed assistance and again, it was not covered. What do you cover Outsurance?