FNB should be WNB, Worst National Bank. Zero Online Customer Service

<p>On the 20th December 2016 I sent an email from the FNB website requesting back-dated statements of my home-loan as I need the interst payments on my bond for my rental properties to submit in my tax return. I was told that I would have a response in 48 hours. </p> <p>After sending through a repeat email on the 10th January, I received a response saying I will received a response within 1 working day / 24 hours</p> <p> </p> <p>I AM STILL WAITING!!!!!!</p> <p> </p> <p>I have to submit all documents to my accountants for my tax return today, and I have still heard nothing back from FNB, after practially a month of waiting.</p> <p>As a form of comparison, I sent off the exact same query to Standard Bank, also initially from their website portal, received a reply straight away, and after further information requested from me, had the Home Loan statements within 48 hours. NOT only that, but I have also subsequently received emails from their Customer Services department asking if I wanted to be put on the mailing list to have my Home Loan statements emailed to me in future, etc etc</p> <p>So not just responding to my enquiry, but being proactive as to future enquiries</p> <p> </p> <p>It would be nice if FNB even bothered to ever come back to me at all. Do they care? Clearly not!</p> <p> </p> <p>FIRST NATIONAL BANK = WORST NATIONAL BANK</p>