FNB should be LSB (Last Resort Bank)

I am so disappointed in the amount of times I've been charged for swiping my card. I am aware that the fixed term fee of R105.00 is for limited amounts on certain things. However I've been billed for over R300 and it is ridiculous. I just spoke to a consultant, Lerato Makaane, who kept interrupting me on the phone I asked her numerous times to allow me to speak but she undermined me as of i was stupid and made reference to me lying I am really not happy with this and would never recommend people to FNB again. This is not the first time this is happening and I am even more upset with the customer service I received by the agent.