FNB should be GFNB- Good For Nothing Bank

I opened a Business Account on the 22 July online with FNB. By all indications and the correspondence I received this was going to be an experience I would recommend to others. NOT! I have spent more than 4hrs in total on hold trying to get answers as to where my card is so that I can activate my account. I spoke to Busisiwe on Thursday who promised that a DSV rep would be in contact within 20 min to confirm delivery, but I should call back in 24 hrs if I heard nothing. Low and behold I was back on the phone experiencing your "higher than usual call volumes" again on Friday. I was then informed by a DSV representative that they attempted to contact me on numerous occasions on a 021 number that was missing 6 digits to be a legitimate number ( I live in Durban) and as a result my card was on its way back to Joburg. My correct number was captured by the call centre agent and as of 13H44 Tues 04/08/2020, I have yet to receive a call informing me when iIcan expect my card. I cannot activate my account, pay salaries or operate the famed business account. On top of this my account was opened in my ****en surname which did not appear on any documentation I have submitted but now the onus rests with me to change. I reiterate that I have never had or tried to open an FNB account ever so why are you using my ****en surname??? As I type i have been on hold for 25 min trying to speak to one of your esteemed call centre agents.