FNB SHORT TERM INSURANCE - ZERO FEEDBACK, NO CUSTOMER CENTRICITY

I Regret moving from my previous Insurance to FNB - but due to wanting to consolidate my building, vehicle and contents with FNB, I'm feeling rather anxious NOW. I Had my first claim, Logged it on my APP on the 15th, it did NOT show on the app that a claim was logged, called in and was told they only work during working hours, called on Monday, they logged it then, assigned an assessor, who came out on Tues morning, today is more than 24hrs later and no feedback however the claim is showing today only on my app, the experience has just been poor, from little to almost no communication, That feeling of just not knowing whats next or estimated time for everything to be sorted especially with Christmas 5 days away, my previous Insurance,everything was so prompt and regular feedback, i appreciated that now im stuck with a premium of R2187.51 AND poor service