FNB Short Term Insurance: Used And Abused, Broken Promises, Delay Tactics, and EXTREMLY POOR Customer Services!!!

FNB Short Term Insurance Policy number: P137998 Claim *** Cell:*** ***

Hi, I would like to lodge a complaint against FNB Short Term Insurance and Shaldon Harilal.

I was ****** and lodged a claim. It has been over a month now with my claim being stalled unjustly. There is always and excuse from Shaldon and he demands heaven and earth from me. He uses stalling tactics. He would demand this, when I give him he wants that, then after that it is something useless and unrelated to the claim.

It has now been over a month and he is unresponsive, uses stalling tactics and is hell-bent on trying to find a reason to reject my claim.

This is not a game I am engaged in and I would appreciate it if he stops treating my claim as a joke. I pay FNB a lot of money to be given such mediocre treatment.

In my personal experience with FNB as an Insurer, they will go out of their way to find a reason as to why they should not approve your claim, instead of looking for a way to assist their customer. This is just the opposite of what I experience from the Banking and loans divisions.

The wait continues with no end in sight

I want to ask for another claims consultant to please take-over my claim from Mr Harilal and see it to finalization.

Is it the norm for an FNB Short Term Insurance claims to take in excess of a month for a cellphone claim to be finalised?

Is it asking too much to have someone at FNB Short Term Insurance whose word is his/her honour please let me know when I can expect to have my claim finalised, as Mr Harilal surely don’t.

I want someone else to handle my claim because this guy is hell-bent on his mission to make sure my claim doesn't get approved even after I sent him everything he requested.

It is shocking that service delivery in the Short term insurance has deteriorated to such an extent and is not on par with FNB banking standards

I am definitely considering canceling FNB and looking for a new bank and new insurance that will value me as a paying customer as the service I have received is totally dissapointing.

I got ****** and all the evidence pointed to that effect.

He wanted quotations and receipts, I sent them... Then he claimed he wants video footage from Park Station, he got it.... Then next he said he has to get confirmation from Intercape bus that I truly boarded woth them to come to Johannesburg, they corroborated my story.

Then he claimed the Receipts of the items are not enough he wants prove of payment from my Bank Statement!!! I mean is a receipt not a prove of payment??????

Where would I get an original receipt if I didn't buy the item and pay for it???

This guy has been sending me from pillar to post and I am now frustrated and reached boiling point. I even had to get him bank statements of 2yrs ago!!!

My education and my life continues to suffer whilshe is playing these delay tactics games on me.

The police reports corroborate my story, yet he does not believe it.

I gave him EVERYTHING he wanted Again and Again, but he keeps trying to find some "loophole" of not to pay by awlays requesting some extra, something more...I would understand it if the request were relevant to the matter, but they are not and that's what infuriates me.

For example, wince I was not ****** in the Intercape bus, why did he request me to send him tickets of the bus, my check-in luggage weight receip???

Where does Intercape bus tickets and bus cameras come in because I was not ****** on any bus.

Everytime I prove what he requests, he tries looking for what else to demand...purposefully dragging the process of my claim.

I am now fed-up. It has been nice when you've been making money from me, but now that I want what I pay for you are trying to evade your responsibility of doing what's right.

I am truly dissapointed with this claims consultant and FNBs Short Term Insurance for over a month long customer abuse!