FNB Short-term insurance nightmare

This is the first claim I’ve ever had in my entire life, at first the process was smooth & it seemed like it was going to be a quick process. The disappointed started when I was called by Nu Wagon to follow up with insurance in regards to the authorisation of my claim. I don’t know Nu Wagon Autobody & have never heard of them, I immediately went online & got an address to verify & view my vehicle. I’ve sent an email to Azalia Simons to follow up. My issue is communication, my car has been sitting at Nu Wagon for a month for damage that they said will take seven days. I took a courtesy car & even returned because the 30 days was due but as your client you’re saying you’ll leave me stranded & I need to see myself out. I have to struggle to get to work everyday & my insurance could not communicate with the panel beater to extend until my vehicle is repaired. I got a call about an additional claim of which was authorised. So it another week struggling to get to work? I have already spent thousands & am still expected to pay access to my insurance for what? This is not the first time I’m here to complain & honestly I really need to put being loyal & get a better insurance.