FNB short term insurance **** ! Never insure with these people

I have been a loyal client of fnb short term insurance for a while now and have never missed one payment.

On the 15th of march I claimed for damages that affected the body of my vehicle and everything went well with the process.

They then sent me to automajic stridjom which is not a Mercedes Benz approved accessor nor repairer. I went there and was told in plain blank that they do not have the machinery to diagnose a Mercedes Benz and that I need to go to Mercedes Benz and ask for a diagnostic report, not knowing anything I drove with the car there and Mercedes Benz told me that they ask the repairer should have their own machinery to diagnose the car as their reports are for their own records. I was told also that the car is not safe to drive and that I must go to a Mercedes Benz approved company to repair it as auto majic is not approved by them.

I then had to go back to fnb to ask them why they are sending my car that I have worked so hard for to an incredible and uncredited repairer by Mercedes, I have been on the phone trying to get a solution asking them to change my repairer so that my car can be diagnosed properly so we know exactly what is the matter before fixing it.

Upon waiting for them to change my accessor and repairer I get a rejection letter saying my claim is R2500 which is below my access of R4500.

I then asked them how can the same company auto majic that did not have proper machinery to diagnose the car reach false information of saying repairs will cost R2500 ? I have been going back and forth with fnb short term insurance to no solution up to date. Both my cars are insured by these people, I’m a private wealth account holder with serval investments with these people and do not appreciate my intelligence being insulted like this. I later did my own research and went to bb cars which is a repairer that was recommended by Mercedes which was close to me and they did a proper observation and the quote came up to R39k

So please make me understand how auto majic came up to R2500?

Is it some sort of punishment that I did not want to cut corners with my car by sending it to an unapproved centre???

FNB insurance you are a **** and this will not be taken lightly.