FNB Short Term Insurance - Get out of the Insurance Game & Stick to Banking

This is the worst experience ever had by any insurer I have ever dealt with. Two months ago, we logged a claim for a vehicle involved in an accident. A crash investigation team was appointed to access the accident. Police reports, Bank Statements and cellphone records were requested as supporting documentation. To date this claim has not been finalised. FNB Short term insurance has had meeting after meeting between committee members and crash investigators while we have been waiting for some kind of finalisation of this process. They refused to extend the car hire even though the process was prolonged due to their internal processes. I am so regretting moving from my insurer to FNB as they have made the claims process extremely difficult. It's all good and well moving to cheaper insurer who is able to offer you better rates, especially in a time when the cost of living seems to be increasing by the day... but be careful because what you pay for is what you will get and that is poor service, complete run around and a frustrating exhausting experience dealing with a team who can give you no answers. It's all good and well until you need to claim. So, if you are thinking of changing over to FNB Short Term Insurance - don't do it, it's just not worth the stress and frustration.