FNB short term insurance - extremely poor service.

On the 24th of March I requested my policy wording from fnb insurance after a claim was rejected. As of today (10th of March) I haven’t received anything yet. On the 4th of April I followed op with my point of contact for the claim and was shown away, and told that it is not his responsibility and I should contact a different department. On the same day I logged an enquiry on their website as well, with no response. The claim is for water damage to wooden floors after my 3 year old had left a tap open. The point is that I need the repairs to be done asap, but I am not receiving the documentation so that I can dispute the claim if I feel I have grounds to do so. Or to repair the damage at my own cost. The issue is not the claim rejection, it is the below sub-par service.

I am extremely disappointed in FNB. I have been banking with FNB since I was in school, but this is proving to utterly sub-standard service, and there is no chance in the world that I will ever recommend or use GNB short term insurance again.