FNB Short Term Insurance Disappointing Service

Short Term Insurance: Disappointing Service and Unresolved *** (Claimed ***/07)

I am writing to express my deep dissatisfaction with the service I have received from FNB Short Term Insurance regarding my claim (RMO16458) for an accident that occurred in November 2024. I am a private client of FNB and was persuaded to switch my insurance to FNB with the promise of superior service. Unfortunately, my experience has been far from that.

It has now been over two months since the incident, and my claim remains unresolved. FNB appointed CIG as the investigating team, and since then, there has been no progress. Despite numerous calls to FNB, I am repeatedly told that they are still waiting for an update from CIG. When I attempt to follow up with CIG directly, I am met with unresponsiveness—calls are not answered, agents claim to be busy and fail to call back, and emails go unanswered.

This level of delay and lack of communication is completely unacceptable, especially considering the trust I placed in FNB and their supposed commitment to providing better service. I have been paying my premiums regularly, yet I find myself stuck in this frustrating situation with no clear resolution in sight.

I regret switching my insurance to FNB and deeply regret canceling my previous policy. I am extremely disappointed in the service provided and the lack of accountability shown. I sincerely hope that FNB takes immediate action to resolve this issue and restore the trust I once had in their company.

I look forward to a prompt response and an update on the status of my claim.

Sincerely, Amukelani Mashimbye ***