FNB Short Term Insurance Claims

This is very hard for me to understand, I am a FNB customer form 2013 and all seemed well. Then I heard of FNB Insurance on your portable devices. I took out a policy and believe me they deduct your account every month on the same time. But I logged a claim on the 2nd of may 2022 for one of my devices that fell 4 stories to the ground while at work, they had quick service processing the claim and on the 3rd of may 2022 I received a call stating that the claim was approved and payment will be made in 48-72 hour. Well surprise to me its a week after the claim was approved and still no payment. First it was called system ****ches and now a system error and the lady from fnb who handled the claim became unresponsive on email and phone after the date she supp**** the payment would have been done.