FNB SHORT TERM INSURANCE CLAIM

Date of loss: 2025-10-22

Claim description: Plumbing - Burst Pipe (Concealed) - it seems a pipe is leaking in my bathroom wall and feels like warm water leaking out between tiles. Client is not VIP. On 11/11/2025 the pipe in the wall was fixed. The plumber damaged another two walls with sparks from a grinder or something similar. The cornish of the ceiling is also damaged. Bathroom mixed is damaged.It is old but worked perfectly before the damage and now does not work. On 19/11/2025 the second contractor came out to quote for fixing the wall that is open as well as two other walls damaged and also the mixer that doesnt work anymore. Claim was approved and then FNB changed their mind and said the Plumber have to fix the damage. How is that the clients problem?So from October it was not possible to sort out this claim. I have sent a complaint on 10 December 2025 to Lungile Jiyane Claims handler FNB insurance as well as his manager Sheldon Harilal. I have received very bad service and the client is definitely not priority. Up to now I have not received any feedback for Lungile or Sheldon. I trust I will receive response now. All correspondence is available.