1 reviews | Active since Jun 2013
FNB Short-term insurance claim
On the 26th of November, while sleeping, I had a burglary at my house, and some of my goods were ******. I reported the burglary at Mondeo police station on the morning of the 27th of November and logged a claim with FNB short-term insurance. On Wednesday, 30 November, I had an online assessment with a company called DigitalCallGroup which sent a report with FNB Short Term Insurance.
To date, my claim is not yet finalised and I have to contact FNB every morning to find out how far they are with my claim. Every time I follow up I get all the excuses and apologies in the world and am promised that my claim would be sorted and they will provide feedback on a daily basis which has never happened.
If I knew that this was the service that I would be getting from FNB I would not have listened to them and taken insurance coverage with them.
I have to say Sabelo Xaba and his manager Sheldon are the most *********** insurance brokers I have ever come across and I think they were given the mandate to frustrate customers so that they give up on their claims. I have to say I will never advise anyone to insure with FNB short-term insurance and those who have insurance coverage with them should consider moving it somewhere as they are inconsiderate and do not care about their customers.
Regards Thabo Ramasedi
My claim is still not resolved for a claim logged on the 27th of November, 2022. Whenever I enquire, FNB keeps shifting the goalposts by asking for different information. I have compiled and provided them with everything they need, but my claim is still unresolved to date.
I am very disappointed with FNB's incompetence and how they treat my claim. I have to say I am so angry and would never advise anyone to do business with FNB short-term insurance.
Regards,
BT Ramasedi
My claim is still not resolved for a claim logged on the 27th of November, 2022. Whenever I enquire, FNB keeps shifting the goalposts by asking for different information. I have compiled and provided them with everything they need, but my claim is still unresolved to date.
I am very disappointed with FNB's incompetence and how they treat my claim. I have to say I am so angry and would never advise anyone to do business with FNB short-term insurance.
Regards,
BT Ramasedi
Today it is the 13th of April 2023, and my claim with FNB insure still not settled. I logged a claim on the 28th of November, 2022, and I have been pushed from one pillar to post. I have escalated the matter a million times with no joy. Whenever I speak to Sabelo Xaba and his manager Sheldon, I get excuses and stories. I have even escalated the matter to their manager Mpumi who is as useless as the two.
Natasha, who deals with insurance complaints, promised to help resolve the matter, and she also decided to ignore my emails. I regret the day I moved to FNB short-term insurance as they have *********** agents who do not give a damn about their customers. What irritated me the most is one I was on a call with Sheldon, and he answered another call while I was on a call with him. How unprofessional is that?
Now they have blocked my emails, and every time I call to follow up on the email I have sent, they claim that they did not receive it.
I so wish anyone insured with FNB could read my story and move to another reputable insurance company, as this one is useless, does not care about its customers, and is only interested in their monthly premiums.
Regards
BT Ramasedi
Today it is the 13th of April 2023, and my claim with FNB insure still not settled. I logged a claim on the 28th of November, 2022, and I have been pushed from one pillar to post. I have escalated the matter a million times with no joy. Whenever I speak to Sabelo Xaba and his manager Sheldon, I get excuses and stories. I have even escalated the matter to their manager Mpumi who is as useless as the two.
Natasha, who deals with insurance complaints, promised to help resolve the matter, and she also decided to ignore my emails. I regret the day I moved to FNB short-term insurance as they have *********** agents who do not give a damn about their customers. What irritated me the most is one I was on a call with Sheldon, and he answered another call while I was on a call with him. How unprofessional is that?
Now they have blocked my emails, and every time I call to follow up on the email I have sent, they claim that they did not receive it.
I so wish anyone insured with FNB could read my story and move to another reputable insurance company, as this one is useless, does not care about its customers, and is only interested in their monthly premiums.
Regards
BT Ramasedi