FNB Short Term Insurance - car issues

I was bumped at the back by another motorist. Insured with FNB short term insurance. It was a nightmare from roadside assistance till date with their sanrose useless panelbeaters who tell lies and claim that they cannot find parts. When I called their roadside assistance they couldn’t find my policy even with my ID I was stressed and frustrated at night until I decided to use one of the car registration. That was just the beginning of issues. Come time to log a claim I decided to use the app to log the claim. App kept on crashing and did not log claim days went by, ended up calling my banker who managed to get someone to assist but now no one knew where the car was. Till today It has been story after story with sanrose and fnb, some of the car parts were stole and cut off the vehicle leaving it un driveable. Now the pipes also need adjustment. What did the accessor do? 3 months later still no feedback no accountability excuses and the only thing I can get is admission of guilt and a sorry for your experience mam