FNB Short Term Insurance. Bad Service Delivery

So i have a Business account with FNB, Life Cover and a Funeral Policy and have decided to take out a short term insurance. Insurance on the goods in my house. Then i had an incident on the 10th of May that compelled me to submit a claim and man was that a mistake. Its almost 2 month since the incident and apart from the fact that this claim can not be resolved, if I don't call them they do not not communicate with me. I have started with consultant at the moment im dealing with my 4th consultant. I am so disappointed in the fact that i have the beg for this matter to be resolved. I spoke to someone Friday morning who promissed me the matter will be resolved and today im still where i was. I dont feel like a valued customer, neither do i feel like my case is important, i also know they might be swamped in work but the way My matter is being handle, excuses like "I was busy" is not an excuse you give yo a client.

When i first submitted the claim i remember the lady told me the claim is honored just get a quote. I did that then it went to someone else who wanted another quote. Im tired of all the calls I've made so far, with no response.

I feel like closing my Business Account, Life Cover and Funeral Cover cause im concerned, what if something happens to me. Is this the treatment my wife will have to sea with at claim stage.