FNB Short Term Insurance Bad Service

This review is for FNB Short Term Insurance. I logged a claim on 7 December 2022. For about a week I have not heard anything from them. When I called to follow up, I all of a sudden received SMS's and emails with a claim number. On 19 December only did I received a call from a service provider to assess the damage of the item in question.

The call center is not very helpful. Most of the agents can barely speak English and it is very difficult to communicate with therm. The lady I spoke to initially told me she will call the next day to follow up, but I haven't heard from her since. It took a total of 9 working days to get called by the service provider to arrange for assessment.