Fnb short term insurance.

This is the worst customer service I have ever received. I put in a claim for my cellphone via fnb short term insurance. From the first consultant who promised to send me a list of requested documents on that Friday morning,which I never received. I then called Monday morning requesting the required documents, I was assisted by Portia who was very efficient. Then things went south when my claim required the assistance of the team manager Sheldon.Who makes you promises and never delivers. When you fail to do anything you promised a client you communicate with the client. I have had to call and follow up almost every day just to get feedback. From the 28th of February. Finally when my claim gets to replacement stage, Tumbling who was told to call via email and I also called in myself was unavailable and a mess was left for him. Never bothered to call me or even email regarding replacement of my device. A gentle called Biotumelo finally decided to take over and thank you so much too him, and he realized how frustrated I was and not get any help. And his my last hope at this stage at getting my device replaced. Your staff are never available when you call, always in meetings and never get back to the client. They seem to forget they having all these meetings cause they have us as clients buying the service. I further would like someone to assist me in canceling all my fnb products including my life, healthcash, car, household etc This level of service I have been provided with is unacceptable.And I will not self or my loved ones to it in future. Even your complaints department is ***********.