FNB Short Term Insurance

I have short term insurance with FNB. 2 weeks ago my freezer stopped working. I logged a claim, was called immediately, the assessor came out the next day. I have been phoning every single day since last week Tuesday to find out what the status of my claim is. Every day I am told a different story and am promised that I will be called or emailed back - obviously this doesn’t happen as I then wouldn’t be calling every day. This morning again I was promised that I will have feedback by 12:00, well it is now 13:04 and no phone call! How can a claim for an essential item like a fridge take 2 weeks to finalise! I wouldn’t bother having insurance if I had the money to replace the appliance and the food lost! I have been an FNB client for 10 years and have all my policies with them and this is the level of service I am getting.