MS
Marei S
1 reviews | Active since Jul 2021
18 May 2023, 17:50
FNB Short Term Insurance
I am receiving a worst customer service experience, I got ****** my laptop that was insurance by fnb. Since I've made a claim no one wants to help and share proper information and procedures. A lady who's handling my claim she doesn't even update me either anything. She sendme email every Tuesday asking me the same Documents that I've submitted
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Replies (2)MS
Marei S's updateReviewer Update
18 May 2023, 17:52She just sends email every Tuesday asking same thing then after she doesn’t respond the whole week then until another Tuesday send the same Questions and ignore me
MS
Marei S's update18 May 2023, 17:52
Reviewer Update
She just sends email every Tuesday asking same thing then after she doesn’t respond the whole week then until another Tuesday send the same Questions and ignore me
MS
Marei S's updateReviewer Update
19 May 2023, 09:17I lost hope in you, and I know this is how you operate you will send someone to call me then after hearing my story and promise to look into it they disappear. Even Sarah Mountjoy did the same now she went awol not responding my email anymore. She promised to help me but she's no where to be found anymore Complaint ***. I know there's procedures and protocols that needs to being followed but atleast respond to my queries and updates me so that I can know what it is happening. My worry is now is been 3 weeks I've no idea what is happening and in few weeks time I have to write my IT Exam Herr I don't have laptop to Prepare myself and fnb is ignoring me
MS
Marei S's update19 May 2023, 09:17
Reviewer Update
I lost hope in you, and I know this is how you operate you will send someone to call me then after hearing my story and promise to look into it they disappear. Even Sarah Mountjoy did the same now she went awol not responding my email anymore. She promised to help me but she's no where to be found anymore Complaint ***. I know there's procedures and protocols that needs to being followed but atleast respond to my queries and updates me so that I can know what it is happening. My worry is now is been 3 weeks I've no idea what is happening and in few weeks time I have to write my IT Exam Herr I don't have laptop to Prepare myself and fnb is ignoring me