FNB Short Term Customer Service Failure

With utter disappointment, the Customer Service received from FNB has been a service failure, with a don't care attitude approach.

I called the FNB Short Tdrm Claims unit last week and logged a request for a windscreen repair.

To this am of the day, since last week no progress response whatsoever received.

I again called today and spoke to Nthabiseng and still await a call from her as well as her Manager Dewald.

I logged the call last week with Simone, spoke to a lady from St Term insurance, yesterday and this morning and requested a call from the Manager Dewald which is still outstanding at this juncture with my ultimatum of until 10h10, and also indicated failure in the call will result in addressing the matter on other platforms which has been ignored by Manager Dewald as communicated last to Nthabiseng.

FNB St Term should seriously not to oprate a business unit that fails to deliver to it's customers. Poor experiences with FNB's other BU's resulted in the same Service Failure.

FNB should become more serious about output service delivery by it's business units to affected customers, whom in my case a Senior Citizen who relies on a limited income to service my Drs and never has been a case of non payment to FNB, on my four car instalments & Short Term Ins, house bond cover, life cover, structure cover etc.

This matter has been red flagged for the Short term insurance with Nthabiseng. Reference the telephonic voice regardings of last week, yesterday and today.

Appaulling, Unacceptable, Unprofessional Service with total customer service failure.