FNB Shoddy online banking SALES

I app**** on-line with my FNB profile for a smart device (Laptop), and was approved successfully. But it needed to be completed by inserting the OTP number that comes on your phone, but I didn't receive such confirmation code and my purchase went into a 'sales basket' with a reference number (***). so I naturally raised a query with FNB and got an immediate response that they are fixing the technical problem. <br> The FNB lady assured me that a sales person will contact me to complete my purchase, but no one called back. So I called, and got told by the sales agent that I needed to re-apply since he doesn't know how to complete the already filled application I did with FNB!!! <br> <br> Now I see that FNB Smart-device offers, especially for the one I app**** for, is no longer available and most of their bundle deals are absent from the website. <br> If this is not shoddy software upgrade then i really dont know what is. <br> <br> All I want is for FNB to complete my already successful application for the device that I did, ( before they removed it from their sale offering and now offering more expensive deals) <br> <br> thank you,<br> yours sincerely<br> 'Feeling prejudiced",2015-04-01 12:21:27"""