FNB SHODDY FROM STAFF SERVICE

To FNB and all the *********** unprofessional individuals I and my wife have had to encounter over several telephone calls to FNB. My wife received an sms to update her FICA documents and proceeded to contact the Help desk which was on 19 November 2021. Nicholas assisted us and confirmed that we had five days from the date of that call to attend to the update of the documents and gave us a REF NO ***9. Friday morning we went to the FNB branch in Bedford Centre but unfortunately they were offline. On our return home we decide to call the help desk to find out if we could email the required documents. We were given an email address "compliancefnb.co.za unfortunately this was incorrect. We called again and was given another email address " ***, this email was returned. We attempted several times to get through for assistance and when we did only to be faced with rude, patronizing and very unprofessional staff to say the least. Eventually we gave up.