FNB Shoddy Customer Service

I had problems making payments so called the call centre. On 3 occasions I got disconnected while on hold and had to start the whole client verification process each time. Business banking initially said there was no hold on the account I was then transferred to online banking who put me on hold then transferred me back to business banking where I was told there was a hold on the account. No notifications were sent to me although they had my phone number The bank has no email address linked to the account so no other notifications sent. The local branch manager says they have no say in the FICA process and the account cannot be unblocked until the bank has all the required FICA documentation. I am now referred back to the banks national FICA centre where they confirmed my phone number but indicated that communications were sent to another number registered to the account only. I was informed that the matter needed to be escalated to a manager I have informed them that should the account not be unblocked by 9am tomorrow I will close 7 accounts with the bank and end a 35 year relationship. Surely branches should be involved - what about good old customer service!!! <br>