DvdM
Daniel van der Merwe
1 reviews | Active since Nov 2020
19 Nov 2020, 10:57
FNB Shocking Service
Shocking experience with FNB with their Integrated Electronic Banking. They should try and do it personally and experience the Frustration. !! My Internet profile was Blocked. I tried to reset password but it does not accept any of my 2 Credit Cards. Personal as well as Business cards. App**** to re-issue Credit Card, was delivered but not activated. When I try to use the new card to change password. E6025 Invalid Card, call centres down for 2 days, Technical problem. Call again from International call, was cut-off. We are stuck outside of RSA due to Covid and can not visit a Branch. Can not active Smartphone app as a card is not activated. Impossible.!!!!!!!!!!!
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Replies (2)DvdM
Daniel van der Merwe's updateReviewer Update
19 Nov 2020, 15:54Thank you
DvdM
Daniel van der Merwe's update19 Nov 2020, 15:54
Reviewer Update
Thank you
DvdM
Daniel van der Merwe's updateReviewer Update
20 Nov 2020, 14:14At least I received an Electronic referance number. After 28 Hours no Human responce. Called the centre number was advised all cards have been removed from my Profile and the new issued Card I was charged for was not activated.??? After calling to the Profile centre and holding on for 23 Minutes I started talking to a lady...and after explaining my problem the call dropped!!!! This is a International call of 23 minutes. Still no Solution............
DvdM
Daniel van der Merwe's update20 Nov 2020, 14:14
Reviewer Update
At least I received an Electronic referance number. After 28 Hours no Human responce. Called the centre number was advised all cards have been removed from my Profile and the new issued Card I was charged for was not activated.??? After calling to the Profile centre and holding on for 23 Minutes I started talking to a lady...and after explaining my problem the call dropped!!!! This is a International call of 23 minutes. Still no Solution............