FNB SHOCKING SERVICE

I have been a customer of FNB for about 45 years and have a credit card and a petrol card. Recently they stopped sending monthly statements via email. When calling for a statement last month, they forwarded it to me and told me to get the app. I tried but was unable to complete the process. On phoning (and holding on for about 10 minutes) I got told to go to an ATM to activate the app! Really!! I do not have the time for this. Last week I had to phone again to ask for the latest statement and got told by somebody (everybody is nameless and faceless and hence no accountability) that if I wanted an emailed statement, they would have to debit my account with R40!!

I am appalled that a client of 45 years is treated in this manner! Clearly FNB do not value long term clients. I have a number of other products with other banks (fortunately FNB not my main banker) and have never been treated so shoddily. I will be making alternative arrangements unless this issue is resolved.