FNB SHOCKING SERVICE

Pity there are Zero stars. That's what you would get FNB Mafia ******ion, come on FNB, stop squeezing every drop of blood you can. R350 to verify a new device for your bank app, for YOUR CUSTOMER, what a crock of ........ NO OTP, SO NO TRANSACTIONS ALLOWED. This has just happened to me too, and there is no way, anyone at FNB knows how to help, all employed unhelpful people,, all you get are frustrated customers with your poor service, employees on service desk with lack of knowledge to help, or waiting 40 minutes for a reply, which is a standard copy and paste to contact ***, which by the way, is useless, and cannot be dialled in any format from overseas. Absolutely shocking. My poor daughter doesnt even earn R350.00 to pay to verify her new device. I have spent a total of 9 hours over 2 days, trying to help my daughter release money from her paypal account to FNB account (READ AGAIN< UNABLE TO RECEIVE OTP ON UNREGISTERED DEVICE), so the child can get fuel and food. AND NO, IT IS NOT FROM PAYPALS SIDE) Thanks to FNB, she cant even get to the bank to resolve it. Besides that, who the heck are you supposed to pay the R350.00 to. ???????? Nobody at FNB knows. All your documentation state how simple it is to do this, to do that etc. That is an absolute disgusting marketing misrepresentation. You should be ashamed of your service, and your ethics. We are told the device is not registered with FNB, but one can clearly see it as a registered device on her banking profile, She walked to the ATM (4km)to change contact number. Tried to delete and re-install the app, Tried to re register as new FNB app customer, everything under the sun has been tried, and all you get are copy and paste responses. I am glad I personally do not bank with FNB. Do yourselves and your customers a favour, go online and Google FNB POOR SERVICE, BANK APP PROBLEMS, etc etc.