FNB SHOCKING SERVICE

FNB I will be closing all my a private Wealth accounts as I have never ever experienced such shocking service in my life. My account has been locked for 1 week now….a supposed issue with FICA or confirmation of my funds. All info sent to my Private Banker 2 weeks ago! My private banker does not answer cell calls, emails or WhatsApp’s!! I have urgent accounts to pay but cannot get access to my money…not in my current account or money market account….ridiculous! I have also been waiting in excess of 2 weeks for cancellation figures on a structured wealth loan for a property that I sold….again zero feedback after numerous requests. The only positive in the entire experience was a kind call centre consultant who tried in vain for an hour to get my situation resolved….however even after escalating it to his Manager twice….still no joy! What amazing service at Private Wealth level…..after 40 plus years as a loyal client!!…..no more. I will be closing all my accounts as soon as possible. I am officially over FNB!