RH
Rosemary H
1 reviews | Active since Mar 2019
22 Mar 2019, 10:44
FNB - shocking service
I needed to urgently speak to FNB today. I phoned the number and after dealing with all the automated 'if you...' I finally was told to wait for the next available operator. Well I was 'on hold' for 57 minutes and still the answering service was saying 'we are experiencing high call volumes, we will answer your call as soon as someone becomes available' What absolutely appalling service if they cannot speak to a person 'on hold' in 57 minutes - shocking. What should a person do?
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FNB (First National Bank)'s replyOfficial
23 Mar 2019, 09:39Good Day Rosemary Hallendorff
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply23 Mar 2019, 09:39
Official
Good Day Rosemary Hallendorff
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***