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Shane S
1 reviews | Active since Nov 2022
02 Nov 2022, 08:11
FNB shocking service
FNB is the worst at resolving any query. I have tried all channels. Secure chat, private banker, Call center, complaints logging, and they cannot answer a simple account query. The only thing they are good as is closing the query without resolution. Been going on for more than 30 days now...I am in the process of closing my account with them as we speak.
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Replies (3)SS
Shane S's updateReviewer Update
02 Nov 2022, 10:54This is my fourth reference, just so you know. Thats all you’re goid with.
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Shane S's update02 Nov 2022, 10:54
Reviewer Update
This is my fourth reference, just so you know. Thats all you’re goid with.
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Shane S's updateReviewer Update
08 Nov 2022, 08:33No traction on the complaint, other than it's been handed over to the lending team. 9 Days and counting, nowhere closer to having the issue resolved. Exactly what I have been accustomed to over the years.
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Shane S's update08 Nov 2022, 08:33
Reviewer Update
No traction on the complaint, other than it's been handed over to the lending team. 9 Days and counting, nowhere closer to having the issue resolved. Exactly what I have been accustomed to over the years.
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Shane S's updateReviewer Update
08 Feb 2023, 12:57Still no resolution. Phoned Pvt Wealth in the week to request a home loan statement for the last 12 months, they send me a screenshot of all my accounts current balances. Phoned again, get put through to Home loans which do not have authority to go into my one account. Then get given a number of pvt bankers number, it's not a direct line and nobody picks up. Im closing my account!
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Shane S's update08 Feb 2023, 12:57
Reviewer Update
Still no resolution. Phoned Pvt Wealth in the week to request a home loan statement for the last 12 months, they send me a screenshot of all my accounts current balances. Phoned again, get put through to Home loans which do not have authority to go into my one account. Then get given a number of pvt bankers number, it's not a direct line and nobody picks up. Im closing my account!