1 reviews | Active since Oct 2018
FNB SHOCKING SERVICE
One cannot contact your own branch, you are put through to a call centre where if the agent cannot assist you simply puts the phone down. I have an emergency, cannot get to a branch and I simply cannot get through to anyone that can assist me, surely one should be able to make contact with your own branch. THIS IS TOTALLY RIDICULOUS
Good day Michelle Raath ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Michelle Raath ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)