FNB - shocking service!

I ordered a credit card through FNB for my business approximately 2 weeks ago. After requesting to have it delivered to the FNB branch I was informed that Takealot would be delivering it ... which was NOT what I as the customer requested.

Takealot phoned me once, but since I was in a meeting I was unable to answer the phone call. I have contacted FNB via email, where the individual sent it off to another person to deal with it. I am STILL waiting for that person to contact me a week and a bit later. Moreover, I personally went down to the FNB branch (Brackenfell) and went to inquire because this is unacceptable! The lady said that she would deal with the matter, but to my surprise I'm still waiting.

I, two weeks later, am still waiting for someone from FNB to tell me what is going on. I did not ask for it to be delivered and do not see why I have to fight this battle with Takealot when I expressly instructed FNB to have it delivered to a branch.

I feel that this level of service is ridiculous and I feel insulted at the mismanagement of a service that I pay for on a monthly basis. Evidently, FNB does not care about their smaller businesses. I moved over from Nedbank because I was promised wonderful service. However, I feel I mad a mistake because this would never have happened with my previous bank.

Chances are this review won't get me a response from FNB, because obviously it's too much of an inconvenience to take care of their customers. I am still expected to pay for services when services are not rendered. Disgusting!