FNB SHOCKING SERVICE

After 3 months of trying to get my deceased fathers account sorted, where I need the funds left to transfer it to my moms account, this has still not happened even after a deceased account has been opened and numerous emails sent to Promise at FNB as well as my lawyer sending emails to her, to date still no luck in transferring the funds over to my mom who is a pensioner and needs the funds. Totally shocking service with no respect given to their clients. The matter continues with yet another mail sent to her.