FNB shocking!!

We used to be a merchant with your speedpoint device. 63***. We requested a new merchant device as our old one was giving us problem in 6/7/2018. We received the new machine not long after this request.

Our old machine was connected to a Fastnet device, which we paid a separate rental for each month. When they changed over to the new device , they came to install and left. No one told us that the fastnet was no longer needed and we had it on and connected for THE LAST 4 YEARS!!! Paying rental of R308.00 per month . When I cancelled my speedpoint with your company , as I got a better deal with another card speedpoint service , your technician that came to collect your device informed me that I did not need the fastnet with the new device that was installed in 2018. So essentially I have lost the amount of R14810.00 for something we did not need to continue using as we were not informed by yourselves that I needed to cancel fastnet as the new device does not require a fastnet connection.

Very poor service indeed!!! I will make sure that in future I will not recommend your speedoint service as your have essentially cost me money.

Please in future make sure you let your client know and that all technician the work on the speedpoint devices informs their clients of this!!